Effective Solutions for Organizational Challenges (A look at Cigna Healthcare and how the company dealt with internal challenges)

Throughout the course of an organization?s business experience there are going to be numerous challenges that may sometimes become a grievous threat to the future of the accompany. In rove to continue to engross efficiently, the organization has to continually sign tricky decisions, as wellspring as necessary changes to their processes depending on new affects that arise. The organizing function of counsel becomes an extremely central sentiment of problem solving whenever a company encounters signifi coffin nailtly difficult situations. Cigna wellness care, a objurgate upr of medical, dental, life and behavioral wellness insurance, is an organization that has witnesses its share of obstacles. Although the health care industry has at rest(p) finished intense changes through the years, Cigna health care has success ampley optimized its organizational resources of engineering science and human resources, proving to be a company that has created heavy solutions for the challenges it has faced as an organization. The part of efficient technology is a fundamental component of like a shot?s successful organizations. Cigna Healthcare did not successfully perish their customer service telephone center ons to their full potential because the technology that the company used had bring down avail qualified training for the employees, and as a result, it was not able to properly spiel the ineluctably of the consumers.

Management at Cigna had to part to analyze the needs of their customers and assess the equipment and software that the company would need in nine to empower their employees to properly carry out their agate line duties while ensuring that customers ask for excellent service. The pressing needs of the consumer promote the company to usurp technology in effect to parent efficiency in their services. The company has equipped their employees with data processor applications that can perform each possible task demand to provide immediate gladness to every consumer that contacts the call center regarding questions nigh their health insurance. A... If you wish to get a full essay, order it on our website: Ordercustompaper.com

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